nogo9's Privacy Policy

1 Types and Methods of Data Collection

1.1 Directly Provided Information

When you register an account on the nogo9 platform, we collect certain necessary information from you. This information is essential for providing services and managing your account. Directly collected information includes:

• Full name and date of birth (for age verification — only individuals aged 21 and above may use the service)
• Email address and mobile number
• National ID card or passport number (for identity verification)
• Payment method details for financial transactions (bKash, Nagad, Rocket, Upay or bank account details)
• Residential address

1.2 Automatically Collected Information

When you browse the nogo9 website or use our services, certain information is collected automatically. This information is used to improve platform performance and refine the user experience:

• IP address and device identification information
• Browser type, operating system, and device type
• Browsing patterns and page visit information
• Information collected through cookies and similar tracking technologies
• Login time, session duration, and activity logs

1.3 Information Received from Third Parties

In some cases we may also receive information from trusted third-party sources, such as identity verification service providers and fraud prevention technology companies. This information is used solely to ensure platform security and for account verification.

2 Purposes of Data Use

nogo9 uses your information only for specific and legitimate purposes. We use your information for the following:

2.1 Service Operation and Identity Verification

Your information is essential for creating, managing, and securing your account. This information is needed for age verification (ensuring 21+), identity authentication, and compliance with responsible gaming regulations.

2.2 Financial Transaction Processing

Your financial information is needed to process deposit and withdrawal requests and to correctly manage the associated payment methods (bKash, Nagad, Rocket, Upay and bank transfers). All financial transactions are completed through encrypted channels.

2.3 Customer Support

Our 24/7 live chat and email support team ([email protected]) uses your account information to resolve your inquiries and issues. Support is available in both Bengali and English.

2.4 Fraud Prevention and Security

We use your information to protect platform integrity, prevent unauthorized access, and detect suspicious activity. This protects the interests of all users.

2.5 Legal Compliance

To meet applicable laws, regulations, and regulatory requirements, we may retain and process your information as needed, such as for Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

3 Cookies and Tracking Technologies

Cookies and similar technologies are used on the nogo9 website. Cookies are small text files stored on your device that help improve your browsing experience.

3.1 Types of Cookies

• Essential Cookies: Required for maintaining login status, ensuring security, and operating core services.
• Functional Cookies: Help remember your preferences (such as language selection).
• Analytics Cookies: Collect anonymous statistics to understand website usage and improve services.

You can manage cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.

4 Data Sharing and Disclosure

nogo9 does not sell your personal information to third parties. However, in certain circumstances we may share limited information.

4.1 Trusted Service Providers

We work with verified third parties for payment processing, identity verification, and technical infrastructure management. Only the minimum information necessary to provide the service is shared with these partners, and they operate under strict confidentiality agreements.

4.2 Legal Requirements

In the case of court orders, regulatory directives, or legal obligations, we may be required to share information with the relevant authorities. Such disclosure is always limited to the legal framework and to the minimum amount necessary.

4.3 Fraud Prevention Agencies

To comply with Anti-Money Laundering (AML) regulations and responsible gaming guidelines, we may share limited information with industry-standard fraud prevention networks.

5 Data Security Measures

nogo9 treats the security of your information as the highest priority. We keep your information secure by following the highest industry standards.

5.1 Encryption Technology

Our platform uses SSL (Secure Sockets Layer) encryption technology, which keeps all information exchanged between your device and our servers secure. This technology is especially important for protecting financial transactions and personal information.

5.2 Access Control

Access to your information is restricted only to authorized staff who need that information for their work. Every access is logged and reviewed regularly.

5.3 Security Reviews

Our security measures are regularly reviewed and updated. Any data security vulnerability identified is resolved promptly.

6 Data Retention Period

We do not retain your information longer than necessary. As a general policy:

• Account information is retained for the duration your account remains active.
• Even after an account is closed, certain information may be retained for a defined period due to legal obligations.
• Financial transaction records are retained for a set period in accordance with applicable law.
• Security logs are kept for a limited time and then automatically deleted.

Once the retention period ends, your information is securely deleted or anonymized so that your identity can no longer be identified.

7 Your Rights

As a nogo9 user, you have certain important rights over your own information. We respect these rights and are committed to helping you exercise them.

7.1 Right of Access

You may request to know what information we hold about you. We will provide a summary of the information in your account.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. This can be done by contacting the customer support team.

7.3 Right to Close Account

You may request to close your nogo9 account at any time. After the account is closed, no information will be actively used beyond what is required by law.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional communications, you may change that preference at any time. This can be done through account settings or via customer support.

8 Protection of Minors

nogo9 does not knowingly collect information from any person under the age of 21. Our services are for adults aged 21 and above only.

Age verification is a mandatory step in the registration process. If we learn that a minor has created an account, that account will be closed immediately and the collected information will be deleted.

9 Responsible Gaming and Data Use

nogo9 takes responsible gaming seriously. Information about your gaming habits (such as betting amounts, time, and frequency) may sometimes be used for your own protection.

If our systems detect signs of problematic gaming behavior, we may contact you or take preventive action. This is solely for your protection and this information is not used for any commercial purpose.

For more details on responsible gaming, visit our Responsible Gaming page.

10 Third-Party Websites and Services

The nogo9 platform may contain links to third-party websites or services. We are not responsible for the privacy policies or content of these external sites.

When you navigate from our platform to another site, that site's own privacy policy will apply. We advise you to read the privacy policy of any third-party site before visiting it.

11 International Data Transfers

To provide certain services, your information may be processed on servers outside Bangladesh. In such cases we ensure that the transferred information is protected to the highest security standards and is processed only through trusted and verified partners.

12 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

By continuing to use nogo9 after a revised policy takes effect, you will be considered to have given your consent to the new policy. We therefore recommend reviewing this page regularly.

Previous versions of this policy can be provided by our customer support team upon request.

13 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy or the use of your information, please contact us:

• Email: [email protected]
• Live Chat: Use our live chat for 24/7 direct support

We take your complaints seriously and are committed to resolving them as quickly as possible. Our support is available in both Bengali and English.